Standard Terms and Conditions (Governing the relationship between CityVenturez and Client)
All Services rendered by Profusion Group (Pty) Ltd (Registration Number: 2014/060747) trading as
CityVenturez (“CityVenturez”) to the Client are subject to the terms and conditions (“Conditions”), as set out below
as well as additional conditions of the Suppliers.
2. Nature of Services Rendered by CityVenturez
2.1 CityVenturez renders the service of hosting an online search and booking portal, with its primary focus on
touristic services (‘the Services’) pursuant to which the general public shall:
2.1.1 have access to the portal;
2.1.2 be entitled to set certain location and/or other service criteria; and
2.1.3 be entitled to confirm bookings and place reservations relating to its service requirements.
2.2 For the sake of clarity and avoidance of doubt, the Services provided by CityVenturez are with the aim of a
booking being concluded between the Client and the Supplier. All agreements entered into regarding the
booking of tours or touristic services are deemed to be between the Client and Supplier.
3. Acceptance of Conditions
Any person(s) wishing to utilise the Services, indicates their acceptance of the Conditions by clicking on the
“continue” button on the Client information page, prior to the conclusion of any transaction with CityVenturez. Upon
doing so, such person is deemed to have read, understood and accepted the Conditions and to have the authority to do
so on behalf of the person in whose name the ultimate reservation or booking is made (collectively referred to as ‘the
4. Booking Reservations
Once the Client has completed all applicable fields to initiate an enquiry regarding a particular tour and/or other
service on CityVenturez’s website www.cityventurez.com (“Enquiry”), CityVenturez will prepare and provide the
Client with the total cost of the Enquiry (“Quote”). The quote is accepted by the Client when the Client proceeds with
the procedure as specified on the Site. Full payment of the total value of the Quote (“Payment”) is required in order to
confirm reservations with the relevant Suppliers (“Booking”). Once the online Booking has been completed and the
Client has authorised CityVenturez to process the payment by submitting the Booking for reservation, the Client will
be supplied with an email that will contain the final details of the Booking (“Booking Confirmation Form”).
All prices on CityVenturez’s website are displayed per person and, where applicable, include VAT and all other taxes.
These prices are established by CityVenturez and may be subject to specific conditions, for example, regarding
cancellations and refunds of payments made. Therefore, please check carefully before booking if the respective
service contract is subject to special conditions. All special offers and promotions shall be identified as such.
6. Payment and Payment Terms
The Payment is due immediately by credit card, and must reflect in the bank account of CityVenturez by midnight
South African time on the day that the Booking was made. If the Payment is not received as stated above,
CityVenturez or the Supplier involved reserves the full right to cancel the booking, in which event the full Payment
(less any cancellation and administration fees) shall be refunded to the Client.
CityVenturez is a South African company and all transactions are processed in South African Rand. The applicable
conversion charges (‘Additional Charges’) may therefore be levied by your merchant bank if payment is made from
another country and/or in another currency other than South Africa. The Additional Charges are driven by the global
treasury of the applicable credit card and are impacted by the change in daily exchange rates. CityVenturez shall
therefore not be held liable for any Additional Charges levied by the applicable merchant, or bank pursuant to the
confirmation of a Booking.
7. Service Fee
These fees cover the costs incurred by CityVenturez in booking and servicing your reservation. CityVenturez reserves
the right to charge a service fee for any additional services rendered.
If the Client cancels the activity, the cancellation policy on the CityVenturez voucher is authoritative. We advise the
Client to carefully read the information on the CityVenturez voucher.
If there is no cancellation policy stated on the CityVenturez voucher, the following cancellation charges will be levied
by the Supplier of the services:
? More than 96 hours before start of the activity: full refund
? Less than 96 hours before start of the activity or no-show: no refund
The refund will be made within 20 working days by crediting the credit card used.
If the credit card payment before the use of the booked service is not honoured or is revoked, this will be considered as
a booking cancellation and cancellation fees will apply. Further claims for damages are reserved.
Refunds by the Suppliers will be subject to their respective terms and conditions. Should the activity be cancelled up
to 96 hours before start of the activity, CityVenturez will not charge a fee for processing a request for refund.
Suppliers may charge refund fees above those stated in the Conditions. Once CityVenturez has established the
possible refund you are entitled to, we will request it on your behalf. The refund will be made by the Supplier directly
to the account the booking was originally paid for with. This can take 6 to 8 weeks depending on the Supplier. Please
note that we charge a refund administration fee to facilitate the refund request.
10. Responsibility/Hold Harmless
The proposed arrangements are made on the express condition that CityVenturez, its employees, affiliates, and agents
shall not be responsible for, and shall, in so far as the law permits, be exempt from, all liability in respect of loss,
damage (including loss of profits or consequential or special damages), accident, injury, illness, harm, trauma, death,
delay or inconvenience (collectively, “Losses”) to any Client (which shall be deemed to include the heirs, executors,
administrators or assigns of the Client), their luggage, or other property, wherever, whenever and however the same
may occur (except if such Losses arise directly or indirectly from the gross negligence or wilful misconduct of
CityVenturez or any person acting for or controlled by CityVenturez, in which case such claim shall be lodged in
writing with CityVenturez within 30 (thirty) days after the occurrence of the alleged Loss, and such liability shall be
limited to R10 000 per Client per Booking). The Client indemnifies and holds harmless CityVenturez or any person
acting for or controlled by CityVenturez accordingly.
11. Limitation of Liability
CityVenturez, its officers, directors, affiliates, or agents will, in so far as the law permits, not be liable for any claim,
loss, damage or injury suffered by any person whether to their person or property, howsoever caused whether or not
arising from any act, omission, default, or negligence on the part of CityVenturez, unless such claim is due to the
gross negligence or wilful conduct of CityVenturez and such claim is lodged in writing with CityVenturez within 30
(thirty) days after the date on which the booking is made. Such liability will be subject to a limitation of R10 000 per
Client per booking and under no circumstances will CityVenturez be liable for any indirect or consequential loss or
12. Law & Jurisdiction
These Conditions shall be governed by the law of South Africa and the jurisdiction of South African courts will
govern the relationship between the Client and CityVenturez. CityVenturez shall be entitled to institute any legal
proceedings arising out of or in connection with this contract in any Magistrates Court having jurisdiction in terms of
Section 28 of the Magistrates Court Act 32 of 1944 as amended, notwithstanding that the amount in issue may exceed
the limits of such jurisdiction.
13. Legal Fees
In the event that CityVenturez has to engage a lawyer to enforce any of its rights in terms of these Conditions or
otherwise, and in the event that CityVenturez is successful in the enforcement of such rights, the client will be liable
for all legal fees at an attorney and own client scale.
Subject to statutory constraints or compliance with an order of court, CityVenturez undertakes to deal with all Client
information of a personal nature on a strictly confidential basis.
15. Amendments of these Conditions
CityVenturez reserves the right to modify these Conditions at any time without notice and without stating reasons for
doing so. CityVenturez shall only make such changes with regards to Clients as users would be reasonably expected to
admit in consideration of the mutual interests of the parties. This includes, for example, a lack of equivalence between
services and considerations, but also includes regulatory gaps and legislative change. The amended Conditions shall
be sent to Clients via e-mail at least two weeks before they take effect. If a Client does not object to the validity of the
new Conditions within two weeks after receipt of the e-mail, the amended Conditions shall be deemed accepted.
CityVenturez shall specifically inform the user of the meaning of this two-week deadline in the e-mail containing the
16. Entire Agreement
These Conditions represent the entire agreement between CityVenturez and the Client. Other supplementary
agreements shall not exist. Changes and additions to this agreement shall be required in written form in order to be
valid; text form (e.g. email) shall not suffice. Clause 15 of these Conditions shall not be affected by the written form